Case studies

Tung Wah Group of Hospitals

Centralised client information system for five centres

A centralised client information system launched on 1 August 2017 for case workflows, administrative reporting and analysis across five integrated centres.

246

Users in the historical record

23,246

Cases in the historical record

South Stream Market

Online shop to warehouse and logistics integration

Launched on 5 July 2017, connecting the online shop with inventory, batch, expiry-date, variable-weight order and logistics processes.

CityLink

POS, warehouse, logistics and membership app integration

A cross-channel system project launched on 1 June 2018, spanning POS, warehouse, logistics, membership, in-app purchase, WhatsApp order confirmation and coupon functions.

CityU VMC / Vet Boutique

POS, warehouse, logistics and e-commerce

A recorded retail and e-commerce systems integration for CityU VMC / Vet Boutique, spanning POS, warehouse and logistics.

DKSH Hong Kong & Thailand

Cross-market POS, warehouse and logistics systems

POS, warehouse and logistics implementation across Hong Kong and Thailand; the portfolio records a historical 2020 scale of 260 POS workstations.

260

POS workstations in the 2020 record

TINY

POS, warehouse, logistics and system training

A retail systems project launched in 2021, covering POS, warehouse and logistics with system-adoption support for approximately 100 front-line and back-office staff.

~100

Front-line and back-office staff supported (historical record)

Diving Adventure

Retail POS, e-commerce and warehouse

A retail systems reference recorded in the company portfolio, covering POS, e-commerce and warehouse operations.

Prestige Club

Membership registration, renewal and reservations app

The portfolio describes this membership programme as used by Mandarin Oriental Hotel Group and Artyzen Hospitality Group, with registration/renewal and room/restaurant reservations.

Victoria Wine Cellar

Membership, catalogue, in-app purchase and backend integration

A membership app project spanning registration, product catalogue, in-app purchase and backend integration.

7-Eleven

Enquiry categorisation, follow-up and branch activity monitoring

A CRM implementation record covering enquiry/complaint categorisation and follow-up, branch activity monitoring and IP phone integration.

IKEA

Phone-matched case tracking and customer-service reporting

A customer-service CRM workflow covering phone-number-matched case tracking, call recording, employee-performance KPIs and reporting.

Mannings / Manns Card

Membership, purchase behaviour, points and gift redemption

A Manns Card membership-system record covering registration, purchase-behaviour records and analysis, points checking, gift redemption and log reports.

Supergo

E-commerce and business backend integration

An e-commerce and business back-office integration project.

Koala iMembership

Enterprise membership application

An enterprise membership application recognised with a Certificate of Merit in the 2016 Hong Kong ICT Awards, Best Mobile Apps (Enterprise Solutions).