Social services · 2017
Tung Wah Group of Hospitals — Centralised client information system for five centres
A centralised client information system launched on 1 August 2017 for case workflows, administrative reporting and analysis across five integrated centres.
Historical system implementation
These are historical systems and digital implementation records from the company portfolio—not AI deployments or proven AI outcomes. This experience underpins today’s work connecting AI, data and enterprise processes.
The challenge
- Centralise client and case information across centres
- Provide administrators with consolidated reporting and analysis
Our approach
- Designed, implemented and installed a central CIS
- Configured cross-centre case workflows and management reporting
Scope
- Central client information system
- Case workflows
- Administrative reporting and analysis
Historical portfolio record
- 246
- Users in the historical record
- 23,246
- Cases in the historical record
Potential future AI opportunities to assess (not original project scope)
- Assess document classification and report drafting under clear permissions, audit and human review.
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