Hong Kong · Asia
AI Transformation, connected to the way your business actually works.
From strategy and workflows to CRM, ERP and workforce enablement, Smark Global helps enterprises turn AI into measurable, governed and scalable operating capability.
Conceptual interactive illustration
Let AI connect every step of your business.
Connect customers, sales, marketing, commerce, resources, inventory, logistics and workflows—turning fragmented operations into growth momentum.
- Established in Hong Kong
- Hong Kong ICT Awards
- Clients
- Projects delivered
Hong Kong ICT Awards
2013 · Silver Award
Best SME ICT Product
Hong Kong ICT Awards
2016 · Certificate of Merit
Best Mobile App (Enterprise Solutions)
Hong Kong ICT Awards
2017 · Silver Award
Best Lifestyle (Social, Communication & Media)
Founder
From enterprise systems to AI transformation
Harry Lui｜Founder of Smark Global, enterprise AI transformation practitioner and educator
Harry Lui translates enterprise systems and digital transformation experience into practical AI frameworks, training and implementation programmes.
The reality
Most enterprises are not short of AI tools. They are short of connection.
When systems stand apart, processes stay manual and data sits in departmental silos, AI never leaves the experiment stage.
From
- Disconnected systems that cannot exchange data
- Approvals, reconciliation and reporting still manual
- Customer data fragmented across stores, commerce and messaging
- Isolated AI experiments that never scale
To
- Clear data flow between processes and systems
- High-frequency work automated with human review retained
- A single customer and operations view
- Governed, measurable AI operations that scale
Solutions
Six ways we deliver
Each can start on its own, or be sequenced together under one roadmap.
AI Transformation Strategy & Readiness
See the current state clearly before committing budget.
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AI Workflow & Agent Automation
Turn repetitive manual steps into logged, auditable automated flows.
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AI-enabled CRM & Customer Experience
One customer record that both front line and marketing can trust.
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AI-enabled ERP & Operations
Consistent order, inventory and finance data makes decisions reliable.
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AI Commerce & Growth
From traffic to transaction, every step measurable.
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AI Academy & Enterprise Training
After go-live, adoption is what makes it work.
Learn moreS.M.A.R.K.
The S.M.A.R.K. Framework
A simple, repeatable approach: understand the current state, commit deliberately, then keep improving after go-live. Each stage has a defined output so leadership can approve and hold accountable.
- S01
Scan
Assess data, processes, systems and risk to establish an objective baseline.
Current-state report and readiness scoring
- M02
Map
Prioritize use cases and tie each one to a measurable operating outcome.
Prioritized transformation roadmap
- A03
Activate
Validate with a contained prototype, then implement once it holds up.
A validated working solution
- R04
Reconnect
Integrate CRM, ERP, commerce and internal workflows so AI lands in daily operations.
Integrated operating processes
- K05
Keep improving
Track adoption and outcomes, establish a governance cadence, and scale the capability.
A continuous improvement mechanism and quarterly review
Case studies
Delivery experience
Historical system implementation records covering enterprise systems, digital operations and user adoption—not AI deployments or AI outcome claims.
Tung Wah Group of Hospitals
Centralised client information system for five centres
A centralised client information system launched on 1 August 2017 for case workflows, administrative reporting and analysis across five integrated centres.
- 246
- Users in the historical record
- 23,246
- Cases in the historical record
Supergo
E-commerce and business backend integration
An e-commerce and business back-office integration project.
Learn moreKoala iMembership
Enterprise membership application
An enterprise membership application recognised with a Certificate of Merit in the 2016 Hong Kong ICT Awards, Best Mobile Apps (Enterprise Solutions).
Learn moreHistorical delivery record
Selected organisations served
Selected organisations served in historical company records. Inclusion does not imply a current relationship, strategic partnership, endorsement or that every organisation received AI work.
Tung Wah Group of Hospitals
7-Eleven
IKEA
TINY
Mannings
Supergo
CityLink
DKSH
INFINITI
SINOMAX
Buildings Department
AI Academy
After go-live, capability has to stay in-house
Tiered programmes for executives, operations and front line — taught on your own processes, with adoption tracked.
Founder's book
A practical book for owners moving beyond basic AI use
Written for Hong Kong business owners, the book explores how organisations can move beyond content generation and isolated productivity tools to understand customers, codify experience, uncover operating patterns and test new paths to growth.
- 01Start with processes closest to revenue, cost or risk—not with the latest tool.
- 02Turn customer conversations, sales records and front-line feedback into usable organisational knowledge.
- 03Codify founder and senior-team experience into repeatable, testable ways of working.
Available on Amazon KindleKindle Edition · Traditional Chinese
Insights
Latest insights
Why AI pilots stall in Hong Kong enterprises
The blocker is rarely model capability. It is process ownership, data readiness and integration.
Learn moreAn AI governance checklist for Hong Kong companies
Ten questions that should have answers before the first use case goes live.
Learn moreConnecting AI to CRM and ERP without replacing them
Starting with an integration layer and master-data discipline delivers faster than a full replacement.
Learn moreFAQ
Frequently asked questions
The questions enterprises ask most often in a first meeting.
Start with an AI readiness session
Sixty minutes to review your systems, your most time-consuming processes and your goals — followed by initial observations and a suggested scope.