01
External websiteESG Supply Chain Management Professional Certification Course
Explore supply-chain management through the connected lenses of logistics, ESG, data and AI.
Hong Kong · Asia
AI Transformation, connected to the way your business actually works.
From strategy and workflows to CRM, ERP and workforce enablement, Smark Global helps enterprises turn AI into measurable, governed and scalable operating capability.
Conceptual interactive illustration
Let AI connect every step of your business.
Connect customers, sales, marketing, commerce, resources, inventory, logistics and workflows—turning fragmented operations into growth momentum.
CRM
Marketing
Sales
Commerce
ERP
Inventory
Logistics
Workflow
Free tool
See your AI starting point: a three-minute opportunity scan
No confidential data required. Get a five-dimension readiness score and your priority opportunity instantly.
- Established in Hong Kong
- Hong Kong ICT Awards
- Clients
- Projects delivered
Hong Kong ICT Awards
2013 · Silver Award
Best SME ICT Product
Hong Kong ICT Awards
2016 · Certificate of Merit
Best Mobile App (Enterprise Solutions)
Hong Kong ICT Awards
2017 · Silver Award
Best Lifestyle (Social, Communication & Media)
Founder
From enterprise systems to AI transformation
Harry Lui｜Founder of Smark Global, enterprise AI transformation practitioner and educator
Harry Lui translates enterprise systems and digital transformation experience into practical AI frameworks, training and implementation programmes.
The reality
Most enterprises are not short of AI tools. They are short of connection.
When systems stand apart, processes stay manual and data sits in departmental silos, AI never leaves the experiment stage.
From
- Disconnected systems that cannot exchange data
- Approvals, reconciliation and reporting still manual
- Customer data fragmented across stores, commerce and messaging
- Isolated AI experiments that never scale
To
- Clear data flow between processes and systems
- High-frequency work automated with human review retained
- A single customer and operations view
- Governed, measurable AI operations that scale
Solutions
Six ways we deliver
Each can start on its own, or be sequenced together under one roadmap.
01 / SOLUTION
AI Transformation Strategy & Readiness
See the current state clearly before committing budget.
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02 / SOLUTION
AI Office and Workflow Automation in Hong Kong
Bring repetitive tasks, decision criteria and review responsibilities into one traceable workflow.
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03 / SOLUTION
AI-enabled CRM & Customer Experience
One customer record that both front line and marketing can trust.
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04 / SOLUTION
AI-enabled ERP & Operations
Consistent order, inventory and finance data makes decisions reliable.
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05 / SOLUTION
AI Commerce & Growth
From traffic to transaction, every step measurable.
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06 / SOLUTION
Enterprise AI Training in Hong Kong
Turn leadership and experienced staff knowledge into AI working methods teams can use and managers can review.
Learn moreS.M.A.R.K.
The S.M.A.R.K. Framework
A simple, repeatable approach: understand the current state, commit deliberately, then keep improving after go-live. Each stage has a defined output so leadership can approve and hold accountable.
- S01
Scan
Assess data, processes, systems and risk to establish an objective baseline.
Current-state report and readiness scoring
- M02
Map
Prioritize use cases and tie each one to a measurable operating outcome.
Prioritized transformation roadmap
- A03
Activate
Validate with a contained pilot, then implement once it holds up.
A validated working solution
- R04
Reconnect
Integrate CRM, ERP, commerce and internal workflows so AI lands in daily operations.
Integrated operating processes
- K05
Keep improving
Track adoption and outcomes, establish a governance cadence, and scale the capability.
A continuous improvement mechanism and quarterly review
Case studies
Delivery experience
Historical system implementation records covering enterprise systems, digital operations and user adoption—not AI deployments or AI outcome claims.
Social services2017
Tung Wah Group of Hospitals
Centralised client information system for five centres
A centralised client information system launched on 1 August 2017 for case workflows, administrative reporting and analysis across five integrated centres.
- 246
- Users in the historical record
- 23,246
- Cases in the historical record
Product distribution & e-commerce
Supergo
E-commerce and business backend integration
An e-commerce and business back-office integration project.
Learn moreEnterprise membership app2016
Koala iMembership
Enterprise membership application
An enterprise membership application recognised with a Certificate of Merit in the 2016 Hong Kong ICT Awards, Best Mobile Apps (Enterprise Solutions).
Learn moreHistorical delivery record
Selected organisations served
Selected organisations served in historical company records. Inclusion does not imply a current relationship, strategic partnership, endorsement or that every organisation received AI work.
Tung Wah Group of Hospitals
7-Eleven
IKEA
TINY
Mannings
Supergo
CityLink
DKSH
INFINITI
SINOMAX
Buildings Department
Now enrolling
Two practical courses for real business contexts
Focused on supply-chain management and sales workflows. Course details and enrolment arrangements are provided on each course website.
02
External websiteAI Sales Engine Practical Programme
Use AI and WhatsApp customer signals to prioritise follow-up and build a practical sales workflow.
AI Academy
After go-live, capability has to stay in-house
Tiered programmes for executives, operations and front line — taught on your own processes, with adoption tracked.
Founder's book
A practical book for owners moving beyond basic AI use
Written for Hong Kong business owners, the book explores how organisations can move beyond content generation and isolated productivity tools to understand customers, codify experience, uncover operating patterns and test new paths to growth.
- 01Start with processes closest to revenue, cost or risk—not with the latest tool.
- 02Turn customer conversations, sales records and front-line feedback into usable organisational knowledge.
- 03Codify founder and senior-team experience into repeatable, testable ways of working.
Available on Amazon KindleKindle Edition · Traditional Chinese
Insights
Latest insights
Hong Kong AI business analysis·7 min read
Hong Kong's First Five-Year Plan: 7 AI Business Opportunities Most Companies May Be Missing
: The biggest opportunity may not be another AI tool. Hong Kong is building a new industrial chain that connects computing power, data, talent, governance and enterprise adoption.
Learn moreAI transformation / people & organisation·8 min read
Can AI Really Change a Life? One Student's Reaction Made Me Want to Explain This Clearly
A person can move from dismissing an idea with “I don't know how” to asking, “How much could I make possible?”
Learn moreAI governance & management·6 min read
The Core of AI Governance Is Managing Judgement, Not Tools
Once AI enters a company, what changes is not only the speed of work but how decision rights are allocated.
Learn moreAI governance & management·6 min read
A Company’s Costliest Gap Is Not Missing Data but Organisational Amnesia
Management may remember what the company did, yet forget why it did it.
Learn moreAI governance & management·6 min read
AI in Sales Should Not Start with Writing Scripts
The real gap in sales performance is often not how well something is said, but whether you correctly understand what is happening with the customer.
Learn moreAI governance & management·6 min read
Company Culture Is Not a Slogan on the Wall but a Reward Algorithm Running Every Day
What staff really learn is what the company actually rewards, what it tolerates, and who pays the price.
Learn moreAI governance & management·7 min read
What AI Really Gives Individuals Is Not More Busyness but Greater Income and Choice
Efficiency only means finishing existing work faster; the market pays more when you solve more important problems.
Learn moreTransformation strategy·6 min read
Why AI pilots stall in Hong Kong enterprises
The blocker is rarely model capability. It is process ownership, data readiness and integration.
Learn moreGovernance & risk·5 min read
An AI governance checklist for Hong Kong companies
Ten questions that should have answers before the first use case goes live.
Learn moreSystems integration·7 min read
Connecting AI to CRM and ERP without replacing them
Starting with an integration layer and master-data discipline delivers faster than a full replacement.
Learn moreTransformation strategy·14 min read
Hong Kong Enterprise AI Transformation Consulting Guide
A complete framework covering readiness assessment, use-case prioritisation, governance and rollout pacing, written for leaders who answer to a board.
Learn moreSkills & training·11 min read
Corporate AI Training in Hong Kong: Programme Design Checklist
One training deck cannot serve leadership, operational staff and frontline teams equally well. This guide breaks down what each layer should learn, and how.
Learn moreAutomation & governance·12 min read
AI Agent Workflow Automation: From Pilot to Governance
An AI agent can execute multi-step work automatically, which also means it can execute multi-step mistakes automatically. This guide covers the safe path from pilot to governed scale.
Learn moreSystems integration·12 min read
Integrating AI with CRM and ERP Without Replacing Core Systems
Most enterprises do not need to rip out their CRM or ERP to adopt AI. What they need is a clear integration path, a data cleanup plan and an interface strategy.
Learn moreAI strategy & operating systems·5 min read
Stop Asking AI for Answers: Start with Business Context
Most companies do not lack AI tools. They ask the tool for an answer before they have made the situation clear.
Learn moreAI strategy & operating systems·5 min read
Prompts Are Not the Core: Turn Enterprise Data into AI Fuel
The same AI tool may produce generic copy for one company and reveal lost orders, rework and product opportunities for another. The difference is usually data, not prompts.
Learn moreAI strategy & operating systems·5 min read
Why Customers Do Not Buy: Use AI to Connect CRM, Enquiries and Sales
A company’s most valuable customer evidence may not be its completed orders, but the conversations that nearly became business and then stopped.
Learn moreAI strategy & operating systems·5 min read
The One-Person Company’s First AI Team: Three Practical Workflows
The greatest constraint in a one-person company is not headcount. It is having to remember, decide and restart every kind of work with the same brain.
Learn moreFunding guides·8 min read
NITTP technology training funding: a starting guide for Hong Kong companies
How the New Industrialisation and Technology Training Programme supports advanced technology training for company staff, and what to confirm first.
Learn moreFunding guides·7 min read
PTSGLS smart and green logistics training funding: AI and automation courses
How logistics practitioners claim a course-fee refund for pre-approved smart logistics, AI and automation courses, including the four-month deadline.
Learn moreFunding guides·9 min read
The BUD Fund and AI upgrading: scope, ceilings and common misreadings
How the BUD Fund treats upgrading and market development projects with AI elements, and why buying AI software does not automatically qualify.
Learn moreFAQ
Frequently asked questions
The questions enterprises ask most often in a first meeting.
Start with an AI readiness session
Sixty minutes to review your systems, your most time-consuming processes and your goals — followed by initial observations and a suggested scope.