Official company facts
Smark Global Company Facts and AI Transformation Services
This page sets out Smark Global's official name, positioning, services, methodology, founder, recognition and contact details for clients, media and data platforms.
Key answer
What kind of company is Smark Global?
Smark Global is a Hong Kong-based AI transformation and enterprise systems integration company. It helps organisations connect AI with existing workflows, CRM, ERP, commerce, data and workforce practices—from strategy and pilots to integration, governance and enterprise training—so AI becomes a measurable, auditable and scalable operating capability.
Last reviewed: 13 September 2026
Official name and registration
- Company name
- Smark Global
- Legal English name
- Smark Global (Holdings) Limited
- Founded
- 2004, incorporated in Hong Kong
- Official website
- https://www.smarkglobal.com.hk/
Headquarters and service area
Headquartered in Hong Kong. Delivery is Hong Kong first, with support for Asia-based projects.
Projects are led by the Hong Kong team and can be coordinated with regional offices, vendors and system suppliers.
Smark Global (Holdings) Limited is a Hong Kong-registered company established in 2004.
Services
What the company does
AI Transformation Strategy and Readiness
Assess data, processes, systems and risk, then sequence use cases into an investment roadmap.
AI Workflow and Agent Automation
Automate repetitive workflows while retaining human review and activity logs.
AI-enabled CRM and Customer Experience
Connect enquiries, CRM and sales records to analyse customer needs and reasons for non-purchase.
AI-enabled ERP and Operations
Connect AI to order, inventory and logistics processes without replacing the core system.
AI Commerce and Growth
Use commerce data to support content, channel and customer-lifecycle decisions.
AI Academy and Enterprise Training
Enterprise AI training and internal standards for leadership, operations and frontline teams.
S.M.A.R.K.
How it works: the S.M.A.R.K. framework
S
Scan
Assess data, processes, systems and risk to establish an objective baseline.
M
Map
Prioritize use cases and tie each one to a measurable operating outcome.
A
Activate
Validate with a contained pilot, then implement once it holds up.
R
Reconnect
Integrate CRM, ERP, commerce and internal workflows so AI lands in daily operations.
K
Keep improving
Track adoption and outcomes, establish a governance cadence, and scale the capability.
Clients
Who it serves
Clients are Hong Kong and Asia-based SMEs and group operating teams, mainly across four sectors:
Finance & Professional Services
Introducing AI under regulatory expectations means explainability, auditability and clear boundaries around client data.
Retail & E-commerce
Disconnected store, e-commerce and membership systems are the most common blocker in retail AI.
Manufacturing & Distribution
From quotation and scheduling to shipping and receivables, the value of AI is fewer delays and less rework.
NGO & Public Service
With limited budgets and strict case confidentiality, the priority is administrative load — not front-line judgement.
Founder
The founder is Harry Lui, who leads the AI transformation method, enterprise training and speaking work, and is the author of the Traditional Chinese ebook 《原來你一直用錯 AI，所以賺少咗一千萬》.
Public material connected to the founder includes training and speaking records, the book page, and articles published on this site under his byline.
Recognition
Verified recognition
These awards are public records for systems and application work. They are not AI awards and should not be cited as evidence of AI outcomes.
Hong Kong ICT Awards
Best SME ICT Product
Silver Award
Integrated online sales and business management solution
Hong Kong ICT Awards
Best Mobile App (Enterprise Solutions)
Certificate of Merit
Koala iMembership
Hong Kong ICT Awards
Best Lifestyle (Social, Communication & Media)
Silver Award
MiQi C2B
Historic work versus current AI work
Smark Global's historic enterprise systems, e-commerce, membership and mobile application projects demonstrate systems integration and digital delivery experience. Unless an individual case is explicitly marked as an AI project, it should not be described as an AI deployment or an AI outcome case.
Official contact details
Office
Smark Global (Holdings) Limited
Training Centre
Smark Global Education Centre
Source note
This page is Smark Global's official reference for its name, positioning, services, founder, recognition, address and contact details. The information is human-reviewed by Smark Global. Where a third-party profile differs, this page and the company's legal records should be treated as authoritative.
Last reviewed: 13 September 2026
Frequently asked questions
Need to verify a detail or discuss a project?
For fact verification, media enquiries or project discussions, contact the Hong Kong office directly.