Mobile retail · 2018

CityLink — POS, warehouse, logistics and membership app integration

A cross-channel system project launched on 1 June 2018, spanning POS, warehouse, logistics, membership, in-app purchase, WhatsApp order confirmation and coupon functions.

Historical system implementation

These are historical systems and digital implementation records from the company portfolio—not AI deployments or proven AI outcomes. This experience underpins today’s work connecting AI, data and enterprise processes.

CityLink app logo

The challenge

Connect stores, warehouse, logistics and membership channels
Bring order confirmation, coupons and maintenance registration into mobile workflows

Our approach

Integrated POS, warehouse and logistics
Delivered membership and in-app purchase
Supported WhatsApp order confirmation, coupons and 18-month mobile maintenance registration

Scope

POS
Warehouse and logistics
Membership app
E-commerce

Project evidence

Historical interfaces and implementation record

**Historical interface**CityLink historical website interface (1)

**Historical interface**CityLink historical website interface (2)

**Historical interface**CityLink historical membership app screen (1)

**Historical interface**CityLink historical membership app screen (2)

**Historical interface**CityLink historical membership app screen (3)

Six ways we deliver

Customer service colleague with a headset reviewing a customer insight dashboard with a supervisor (conceptual image)

03 / SOLUTION

AI-enabled CRM & Customer Experience

One customer record that both front line and marketing can trust.

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Two colleagues in a warehouse control area reviewing operations and inventory data on a tablet (conceptual image)

04 / SOLUTION

AI-enabled ERP & Operations

Consistent order, inventory and finance data makes decisions reliable.

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Team reviewing online store product pages and growth data beside physical product samples (conceptual image)

05 / SOLUTION

AI Commerce & Growth

From traffic to transaction, every step measurable.

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Case Studies

More case studies

Social services2017

Tung Wah Group of Hospitals

Centralised client information system for five centres

A centralised client information system launched on 1 August 2017 for case workflows, administrative reporting and analysis across five integrated centres.

246
Users in the historical record: 23,246
Cases in the historical record

Learn more

South Stream online-store screenshot with full branding

Food retail & distribution2017

South Stream Market

Online shop to warehouse and logistics integration

Launched on 5 July 2017, connecting the online shop with inventory, batch, expiry-date, variable-weight order and logistics processes.

Learn more

Veterinary services & retail

CityU VMC / Vet Boutique

POS, warehouse, logistics and e-commerce

A recorded retail and e-commerce systems integration for CityU VMC / Vet Boutique, spanning POS, warehouse and logistics.

Learn more

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