Customers are always the most valuable asset of any business.
With SG CRM, you can enjoy an atomized customer relationship management!

As your business grows, you may notice the existing manual customer management model has become incapable to cope with the huge volume of customer information, documentation and spreadsheets and lead to the following problems.

  • Difficult to compare the effectiveness of different marketing strategies due to unstructured and scattered data
  • Sale records becoming unsystematic thus hard to predict and analyze purchase cycle, average sales volume and customer loyalty
  • Unable to personalize product based on customer preferences
  • Unable to categorize and search information based on shop location, customers age, gender
  • High staff turnover rate as well as the loss of valuable insight and info
  • Dispute among sales team memebers regarding account ownership and commission rationing

  • As an Official Partner (Silver) of Microsoft Customer Relationship Management (CRM) business solutions, the Smark Global customer relationship management system (SGCRM) is integrated with various functions of Microsoft Dynamics CRM, Microsoft Office, Outlook and other platforms such as website, Facebook, online payment platforms, mobile apps and more. Retrieving full historic reports on your customer and their interests and preferences has never been easier! And with crystal clear reports – you have the insight to capture more business opportunities! Our SGCRM system features are presented below.

    Clear Data Presentation

  • Chart, graph or list data in real time
  • Filter data and generate insight to make better, smarter decisions

  • Insights to Improve Marketing

  • Categorize customers by the information captured, e.g. VIPs, age range, region, etc
  • Customize campaigns to different customer segment
  • Track customer activity / interest levels

  • Insights to Improve Sales

  • Review last time of contact with customers or set contact reminders
  • Review customer comments that has been logged into the system and tailor your next conversation accordingly
  • Review previous orders made by a customer and tailor your sales pitch accordingly

  • Extended CRM

  • Manage other essential relationships with “Extended CRM”, e.g. employees, partners, suppliers, distributors, manufacturers, and other stakeholders
  • Enhance your operational excellence via improved insight on relationships that matter
  • SGCRM can tailor the integration of Extended CRM to suit your needs